120 Vyse Street
27th April 2015
Dear Ms Graham,
Further to your recent advertisement for the position of Call Center Manager on the dayjob.com website, I would like to be considered for this vacancy and enclose my CV for your review.
I have competencies which I feel are highly relevant to your position, not least my ability to enhance the customer experience at all levels. As an ideal candidate I have previous experience of managing a busy customer focused call centre with a team of 50 plus staff, working to deliver KPIs and improve performance.
I possess a long track record of identifying opportunities that facilitate positive change for both customers and staff alike. Furthermore, throughout my career I have consistently produced results that have always been in line with my employer’s strategy and expectations.
My current role involves me in both people management and complex operational responsibilities. I am the first port of call for my department and am renowned for managing problems in a professional manner and resolving any customer issue within agreed time frames. At work I not only deliver an inspiring and exceptional service to customers, but also coach and guide my teams to do the same.
Right now I want to join a company that offers its employees a fulfilling working environment at all levels. After reviewing my attached resume, please feel free to contact me to arrange an interview or if you require any further information from me.
Finally, thank you very much for your time, consideration and forthcoming response.
Tel: 0044 121 638 0026
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Call Center Manager
What should you include in your call center manager cover letter?
Articulate those skills and strengths that make you the right candidate for the specific job opportunity and create an effective marketing tool for your job search.
Make sure your call center manager job application gets taken to the next level with a convincing cover letter. This sample cover letter is a good place to start.
Simply adapt this cover letter for your own specific use.
Call Center Manager Cover Letter
Your Contact details (phone and email)
Mr Bruce Deacon
20 South Parkway
Long Island, NY 11551
Dear Mr Deacon
Your recent advertisement for a Call Center Manager has captured my serious interest. I am confident that my X years experience as a successful and goal-driven call center specialist will provide the capabilities you are looking for. I am forwarding my resume for your review and consideration.
Some key skills that you will find relevant to this job opportunity include:
- Effective support, development and guidance of a front-line customer contact team of X diverse individuals to create a positive and motivational work environment.
- An increase in agent retention of X% over the last X years
- A track record of defining and monitoring productivity metrics and objectives to ensure the consistent achievement of service-level standards and deliverables
- Demonstrated excellence in data management and analysis to make recommendations, improve procedures and ensure operational excellence
- Improvement of cost-profit ratios by identifying opportunities for greater efficiencies and cost control
- Proficient in cutting-edge call center technology including SugarCRM and 3CLogic Cloud Contact Center
I have proved and continue to prove myself as a high-energy professional with an unrelenting focus on delivering and improving the customer experience. A passion for developing my team coupled with strong motivational skills have resulted in increased overall employee productivity and satisfaction.
I would welcome the opportunity to meet with you for an in-depth interview to discuss the contribution I could make to your company.
Thank you for your time and consideration.
Call Center Manager Competencies
What makes a call center manager successful?
These are the core competencies that have been identified for effective job performance.
- communication skills
- data management and analysis
- problem identification and problem solving
- judgment and decision making
- motivation and performance management
- coaching and mentoring
- stress management
- negotiation skills
- customer service orientation
In your call center manager cover letter focus on the relevant competencies demanded by the specific job opportunity you are applying for.
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